sonacasino's Privacy Policy
Your personal information is completely safe with us. Learn how sonacasino collects, uses, and protects your data.
sonacasino is a reliable and secure platform for online entertainment enthusiasts in Bangladesh. We give the highest priority to our users' privacy. This Privacy Policy explains how sonacasino collects your personal information, how it is used, when it may be shared with third parties, and what steps we take to keep your data secure.
Our Privacy Policy is reviewed and updated regularly. For any changes, we will note the update date on this page and, where necessary, notify you directly.
What Information We Collect
When you register and use services on sonacasino, we may collect the following types of information. Each piece of information is used for a specific purpose and to improve the quality of your service.
Personal Identity Information
The information you provide at the time of registration includes:
- Full name (Bengali or English)
- Date of birth (for age verification — only users aged 21 and above may register)
- Email address
- Mobile number
- National ID card or passport details (if required for KYC verification)
Financial and Transaction Information
Relevant financial information is collected during deposits and withdrawals, such as:
- bKash, Nagad, or Rocket account number
- Transaction amount and date
- Transaction reference number
- Deposit and withdrawal history
Technical and Usage Information
When you use our platform, certain technical information is collected automatically:
- IP address and device identifier
- Browser type and version
- Operating system information
- Cookie and session data
- Time spent on the platform and usage patterns
- Game play history and preferences
Purpose of Using Information
sonacasino uses collected information only for lawful and specific purposes. We do not sell your information or share it with unrelated third parties without your consent.
Account Management
Information is used to create, verify, manage, and secure your account. This includes age and identity verification (KYC).
Financial Transaction Processing
Financial information is used to correctly process your deposit and withdrawal requests and to ensure transaction security.
Customer Support
Relevant account information is used to help our 24/7 live chat support team resolve your issues quickly.
Fraud Prevention
Security monitoring is carried out to prevent unauthorized account access, fraud, and money laundering.
Service Improvement
Usage patterns are analyzed to improve our platform's games, bonus offers, and overall user experience.
Communication and Notifications
Your contact information is used to send important account updates, security alerts, and relevant promotional information.
Information Sharing and Disclosure
sonacasino does not sell, rent, or commercially distribute your personal information to any third party. However, information may be shared in the following limited and specific circumstances:
3.1 Service Provider Partners
Minimum necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket), technical services, and customer support. These partners may only use the information to perform their specific tasks and may not use it for any other purpose.
3.2 Legal Obligations
In accordance with the applicable laws of Bangladesh, information may be provided upon a court order or a lawful request from a government authority. In such cases, we will comply with applicable legal requirements.
3.3 Fraud and Crime Prevention
As part of anti-money laundering (AML) and anti-fraud efforts, there may be a legal obligation to provide information to relevant authorities when required.
3.4 Business Transfers
In the event of a future merger, acquisition, or asset sale, user information may be considered a transferable asset. In such cases, we will notify you in advance.
Cookies and Tracking Technology
sonacasino uses cookies and similar technologies on our website. These technologies help improve your browsing experience and keep the platform functioning properly.
Essential Cookies
These cookies are essential for the website to operate. They are used to maintain login sessions, ensure transaction security, and provide core functionality. Disabling these cookies will prevent the site from working properly.
Functionality Cookies
Functionality cookies are used to remember your preferences and settings (such as language and game preferences). They make each visit more personalized and convenient for you.
Analytics Cookies
Analytics cookies are used to understand which parts of the website are used most. This information helps us improve the platform. Data collected is generally anonymous or in aggregated form.
Data Security Measures
sonacasino adopts internationally standard security measures to protect your personal and financial information. Our security framework includes the following layers:
SSL Encryption
All data transfers are secured with 256-bit SSL encryption, which protects your information from unauthorized access.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers and databases.
Two-Factor Authentication
Two-factor authentication (2FA) is provided for sensitive operations, which doubles the security of your account.
Secure Data Storage
All personal information is stored in encrypted databases and backed up regularly.
Continuous Monitoring
Our security team monitors the platform 24/7 to detect suspicious activity.
Access Control
Staff access to personal information is limited and controlled on a "need-to-know" basis only.
Data Retention Period
sonacasino retains your personal information for as long as necessary to fulfill the purposes for which it was collected. The following factors are considered when determining the retention period:
Active Accounts
All your information will be retained for as long as your account remains active. This information is used to ensure service quality and to protect your account.
After Account Closure
Even after an account is closed or deactivated, relevant information may be retained for a specific period for legal compliance, dispute resolution, and fraud prevention purposes. Financial transaction records are kept for a defined period in accordance with legal requirements.
Data Deletion Requests
Beyond legal obligations, you may request the deletion of your personal information. This request can be sent to [email protected]. However, please note that some information may not be possible to delete for legal reasons.
Your Rights and Choices
You have the following rights regarding your personal information. Contact our support team to exercise these rights.
Right to Access
You can request to view the information we hold about you and to receive a copy of it.
Right to Rectification
If there is any inaccuracy in the information we hold about you, you can request that it be corrected or updated.
Right to Erasure
You have the right to request deletion of your personal information beyond what is required by legal obligations.
Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted.
Right to Data Portability
You have the right to request the information you have provided in a common and machine-readable format.
Protection of Minors
sonacasino is for users aged 21 and above only. We do not intentionally collect personal information from any minor. An age verification process is in place at the time of registration.
Age Verification Process
Date of birth is verified at the time of registration. Additional identity verification (KYC) may be requested in cases of doubt. If we become aware that a minor is using our services, we will immediately close that account and delete the associated information.
Policy Changes and Updates
sonacasino may update this Privacy Policy from time to time. Updates may occur due to changes in services, legal requirements, or security improvements.
Change Notifications
For important changes, we will notify you by email or through a clear notice when you log in to the platform. The date of the change will be noted at the top of this page as "Last Updated".
Continued Consent
Continuing to use our services after a policy update will be considered as your agreement to the terms of the new policy. We therefore recommend reviewing this page regularly.
International Data Transfers
To provide our services, your information may sometimes be stored or processed on servers outside Bangladesh. In such cases, we ensure that:
- Adequate data protection laws or agreements are in place in the country or server to which the data is transferred.
- Transferred information is processed while maintaining the same protection standards as set out in this Privacy Policy.
- Only the minimum information necessary for service operations is transferred.
- Information is kept secure during transfer using SSL encryption.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise any rights regarding your information, please contact us.
Contact our privacy team
Our support team is ready to answer all your privacy-related questions.
24/7 Live Chat — Get support directly in Bengali
For more information, please also read our Terms & Conditions and Responsible Gaming pages.